FAQs
- If you wish to return or request a refund, please contact our sales team on 01472 867170 or by email at info@seatreats.co.uk. This must be done within 14 days of receiving the product.
- Please follow our returns and refunds procedure which can be found…..
- It is very simple, simply click on the product on our online shop and add to your basket. Once you have added all the items you wish to purchase, NOT FORGETTING OUR SAMPLE PAGE, you will be able to proceed to the checkout. There you will be able to choose which payment method you wish to pay by.
- Or an alternative is to call us at the office, and we will be more than happy to place the order for you.
- You should always store our products in a cool, dark place away from any direct sunlight.
- Whilst you do not need to store them in an airtight container, this is advantageous. Due to being a natural product, our treats can have a pungent smell, in which your pets adore but storing them in an air tight container can eliminate this as well as help maintain their freshness.
- We suggest that ALL of our products are suitable for puppies over the age of 14 weeks. We do not recommend our products for puppies under 14 weeks. Our products are great for dental care as well as skin and coat from the Omega 3 they contain.
- Look out for the symbol on the products which suggest that they are suitable or advantageous for puppies.
- Yes, everyone who purchases, will receive an email with their confirmation of order in the form of a receipt. This does include your VAT for small traders.
- If purchasing through PayPal, you will receive an email from us here at Sea Treats as well as an email from PayPal about the success of your payment.
info@seatreats.co.uk and then we will be able to provide you with options of delivery and a quote.
Yes, we ship internationally. We would suggest that if you are requiring a parcel to be sent internationally, please email with all details about the order to - We aim to get the order with you as soon as possible. However, we always stipulate a 5 – 7 working day turn around time due to our products being 100% Fresh which obviously depends upon the materials on a daily basis.
- However, in certain heightened seasons, these products can be with you a lot sooner than expected.
- If you do not receive your parcel within 5 working days, please do give us a call on 01472 867170 or email at info@seatreats.co.uk and someone in the office will be able to help you with your query.
- All of our orders are shipped with APC
- All of our parcels are sent on a signed for delivery, therefore, if you know you will be out, please provide a suitable place in which the order can be left or a contact number that the courier can reach you on.
- Standard delivery is £4.99
- Scottish Highlands, British Islands and Northern Ireland will incur extra charges which will be calculated at the checkout.
- All orders over £40 will receive FREE SHIPPING. This does not include Scottish Highlands, British Islands and Northern Ireland.
- We do not provide a next day service as all of our products are 100% NATURAL AND FRESH.
- Any questions or queries relating to shipping please contact the office on 01472 867170 or alternatively via email at info@seatreats.co.uk